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Yes, worldwide by request. Tell us your country, city and postal code first; we confirm the shipping cost and transit time before you order. Import duties and taxes are paid by the recipient. See International shipping for the full process.

Crafted in 2–3 weeks after payment is confirmed, then shipped within 2–4 business days. Delivery within Japan usually takes 1–3 days (2–5 days to Hokkaido, Okinawa and remote islands); for other countries, transit time depends on the destination. Each piece is made to order by hand.

Yes. Each animal has about 35 parts and you can assign any of our 12 leather colours to each part in the online simulator. The price from ¥39,800 includes one colour; each additional colour is ¥1,100. Eye colour is free, and shipping is charged separately.

Visa, Mastercard, American Express, JCB, Diners Club, Apple Pay and Google Pay. Payment is processed securely by Stripe; your card details never reach our servers. Prices are in Japanese yen and your card issuer converts the amount.

Made-to-order items cannot be returned, exchanged or cancelled once making has begun. If a piece arrives damaged or is not what you ordered, contact us within 7 days of delivery.

Yes, as a bespoke commission. Send us a photo or sketch using the form below (topic: Bespoke). Feasibility, price and lead time depend on the design.

Yes. Loose stitching, scuffs, filling adjustment and part repairs are done at a charge depending on condition. Choose “Repair and care” in the form below.