How it works
- 01Contact usSend us your country, city and postal code, and the animal you are interested in, via the contact form.
- 02We confirm shippingWithin 2 business days we reply with the shipping cost, estimated transit time and any restrictions for your destination.
- 03Confirm your colours and orderChoose your colours in the online simulator, check the 6-view preview and colour list in the cart, then complete payment. International shipping is added as agreed by email.
- 04MakingOnce your payment is confirmed we begin crafting your piece in order of receipt. Crafting takes 2–3 weeks, and we ship within 2–4 business days of completion.
- 05Shipping with trackingWe ship by EMS or DHL with a tracking number and insurance. Your Companion Passport booklet is included in the parcel.
Shipping cost and time
Shipping is charged at cost and depends on destination and parcel size. The figures below are a guide only; we confirm the exact amount before you order.
| Destination | Shipping (from) | Transit time |
|---|---|---|
| Asia | ¥5,000 – | 7 – 15 days after dispatch |
| North America / Europe | ¥10,000 – | 10 – 30 days after dispatch |
| Other regions | On request | On request |
Import duties, VAT and any customs handling fees are charged by your country and are the responsibility of the recipient. They are not included in our prices or shipping charges.
Payment
Prices are shown in Japanese yen (JPY), tax included. Payment is processed securely by Stripe; your card details never reach our servers. We accept Visa, Mastercard, American Express, JCB, Diners Club, Apple Pay and Google Pay. Your card issuer converts the amount to your currency at their rate.
As every animal is made to order, full payment is required at the time of ordering. Orders cannot be cancelled once making has begun.
Good to know
QCan I choose the colours myself?
Yes. Each animal has about 35 parts, and you can assign any of our 12 leather colours to each part in the online simulator. The price from ¥39,800 includes one colour; each additional colour is ¥1,100. Eye colour is free.
QWhat leather do you use?
Crumbs split leather by Mastrotto (Italy), pigment-finished, so the colours you choose stay as they are for years. Filling is compressed wood wool, cotton and leather offcuts. Made by hand in Japan.
QIs there a certificate?
Yes. Every piece comes with a Companion Passport: a small booklet with the serial number, your colour record and a QR code linking to a page for that individual animal.
QCan I return it?
Made-to-order items cannot be returned or exchanged, except in the case of a defect or an error on our part. Please contact us within 7 days of delivery if there is a problem.